Terms & Conditions
By accessing any areas of (www.innovatorsandinfluencers.com) (the “Website(s)”), or using any of Loving Leaders LLC’s services (“Services”), the Website(s) and Service(s) collectively the “Platform”, you agree to be legally bound and to abide by the terms and conditions set forth below (these “Terms and Conditions” or “Terms”) including any subsequent modifications to them. Certain features of the Website may be subject to additional guidelines, terms, or rules, which will be posted on the Website in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into these Terms.
These terms and conditions govern your use of the website. By accessing or using the website, you are accepting these terms, and you represent and warrant that you have the right, authority, and capacity to enter into these terms. You may not access or use the site or accept the terms if you are not at least  years of age. If you do not agree with all of the provisions of these terms, do not access and/or use the site.
These terms require the use of arbitration (section 14) on an individual basis to resolve disputes, rather than jury trials or class actions, and also limit the remedies available to you in the event of a dispute. These terms also include a limitation of liability (section 3) for all claims for damages against Loving Leaders LLC that may arise out of your use of the platform.
The Platform is owned and operated by Loving Leaders LLC, a California (USA) limited liability company. Any references herein to Loving Leaders LLC, (www.innovatorsandinfluencers.com), “Company,” “we,” “our,” or “us” shall be deemed to refer to the Platform and/or Loving Leaders LLC as applicable under the circumstances.
Note to Social Media Users. When purchasing Services from the Website, our social media page/channel, and when posting information to or otherwise communicating via that page or your own social media page/channel, your activities online are subject to the Terms and Conditions, User’s Agreement, or other terms and conditions imposed by that social media website, which may contain terms and conditions different from these Terms and Conditions. Please see the following pages for further details:
- (Facebook’s Statement of Rights and Responsibilities)
- (YouTube Terms of Service)
- (LinkedIn’s User’s Agreement)
- (Twitter’s Terms and Conditions)
- (Google’s Terms and Conditions)
All references in these Terms and Conditions to “Loving Leaders LLC”, “[www.innovatorsandinfluencers.com],” and/or “the Website(s)” shall be deemed to include both the Website(s) and any and all social media pages maintained from time to time by Loving Leaders LLC or its affiliates.
1. Our Services; Terms of Sale
Payment. All amounts due for purchases of Services are payable in full at the time of purchase. Recurring charges for ongoing Services shall be due and payable as set forth in a separate agreement entered into between you and the Company.
Recurring Installments. If you purchase any Services with recurring installment payments, you authorize the Company to make regularly scheduled charges in the amount, at the times, and to the designated account linked to the payment method authorized by you. You agree that no prior notification will be provided unless the date or amount changes, in which case you will receive notice from the Company at least fifteen (15) days prior to the payment being collected. Your authorization for recurring payments will remain in effect until you cancel it in writing, and you agree to notify the Company in writing of any changes in your authorized payment information or termination of this authorization at least fifteen (15) days prior to the next billing date. If the payment dates fall on a weekend or holiday, the payments may be executed on the next business day. In the case of a recurring payment being rejected for Non-Sufficient Funds (NSF), the Company may at its discretion attempt to process the charge again within thirty (30) days. You agree not to dispute scheduled transactions with your bank so long as the transactions correspond to the terms indicated in these Terms and Conditions.
In addition to the price due for your recurring installment payments, if there are delinquent amounts or chargebacks associated with your payment, you may be charged fees that are incidental to our collection of these delinquent amounts and chargebacks. Such fees or charges may include collection fees, convenience fees or other third-party charges.
If Company is unable to collect any amounts due via your selected payment method, you authorize Company to charge any other payment methods on file in your Company account (unless you have previously removed the authorization to charge such payment method(s)). In addition to other remedies Company may have due to your failure to pay any amounts when due, you shall pay Company a late payment charge equal to 1.5% per month (or the highest rate permitted by law, if lower), along with all costs and expenses, including reasonable attorneys’ fees Company incurs in collecting such amounts.
Your Account. When you make a purchase from this Website, you may create an account as part of the checkout process. You are responsible for maintaining the confidentiality of your password and restricting access to your password and account. You further agree to accept responsibility for all purchases and activities that occur under your account.
Acceptance of Order. Your placement of an order does not necessarily assure that we will accept your order. We reserve the right to refuse any order in our sole discretion. In addition, before accepting your order, we may require additional information if you have not provided all of the information required by us to complete your order. Once a properly completed order is received, authorization of your form of payment is received, and we have accepted your order, we will promptly place your order.
Pricing and Availability.All prices for Services (and the associated costs for tax) are shown in U.S. dollars. Depending upon your credit card’s currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees, conversion fees and other fees which are in accordance with your arrangements with that credit card provider. If you have any questions about these fees or the exchange rate applied to your payment, please contact your bank. Company is not responsible for such fees and will not reimburse you for any such fees incurred. All Services are subject to availability and we reserve the right to impose limits on any order, to reject all or part of an order, and to discontinue Services without notice, even if you have already placed your order. Company, at its sole discretion, may make promotional offers with different features and different rates to any of Company’s customers. All prices are subject to change without notice as the Company deems necessary for Company’s business at any time. You agree that taxes may be adjusted from the amount shown on the payment screens. Several factors may cause this, such as variances between processor programs and changes in tax rates. Company, at its sole discretion, may make promotional offers with different features and different rate to any of Company’s customers.
Currency Conversion. Company may, in its sole discretion, round up or round down amounts that are payable from you to the nearest whole functional base unit in which the currency is denominated (i.e. to the nearest dollar, Euro, or other supported currency); for example and not by way of limitation, Company may round up an amount of $103.50 to $104.00 and round down on an amount of $103.49 to $103.00. For currencies that are denominated in large numbers, Company may determine the functional base unit in which those currencies are denominated to be 10, 100, or 1000 of the currency; for example and not by way of limitation, Company may round up an amount of 1145 to 1150 and 1144 down to 1140 if the currency is denominated by base 10.
Payment Terms. Company currently accepts [Visa, MasterCard, and American Express credit and debit cards, PayPal and Stripe] (collectively, “Payment Method”). By submitting your order, you represent and warrant that you are authorized to use the designated Payment Method and authorize us to charge your order (including taxes) to that Payment Method. If the Payment Method cannot be verified, is invalid, or is otherwise not acceptable, your order may be suspended or cancelled automatically.
Chargeback Policy. All references to a “chargeback” refer to a reversal of your Payment Method charge placed on this Platform. In the event you pay for Services using your Payment Method and subsequently “charge back” your purchase through your merchant account provider, Company reserves the right to terminate these Terms and Conditions and all pending orders and transactions immediately, in addition to any and all available remedies at law or in equity. Unnecessary chargebacks are theft and can be prosecuted. If you feel that your Payment Method was used fraudulently, please contact us for immediate resolution.
You agree that you will not chargeback any amounts charged to your credit or debit card or paypal or stripe account on this website. If you chargeback a credit or debit card or paypal or braintree charge for a payment initiated by you, you agree that this website may recover the amount of the chargeback, in addition to any amount charged us by the credit or debit card company or paypal or braintree for such chargeback, by any means deemed necessary, including but not limited to recharging your credit or debit card or paypal or braintree account or having the amount recovered by a collection agency.
Refund Policy. Except for errors as stated below, all sales are final due to the nature of the Services unless it stated differently (please refer to the specific service terms).
Errors. We attempt to be as accurate as possible; however, we do not warrant that all Service descriptions, photographs, pricing, or other information on the Platform is accurate, complete, current, or error-free. If a Service offered by Company is not as described or pictured, your sole remedy is to discontinue use of the Service. In the event of an error, whether on this Website, in an order confirmation, in processing an order, or otherwise, we reserve the right to correct such error and revise your order accordingly, or to cancel the order and refund any amount charged. Your sole remedy in the event of an error is to cancel your order and obtain a refund.
2. Intellectual Property
Additionally, you acknowledge that these Terms do not convey or grant you any rights to use or reference in any manner Company’s name(s), logos, trademarks, product names, and/or service names.
All trademarks not the property of Company which may appear on the Platform are the property of their respective owners. The use of any such trademarks by Company is not meant to constitute affiliation, endorsement, or approval by such company with or for Company or the Platform as a whole.
Survival. This Section 2 shall survive termination of these Terms.
3. Disclaimers and Limitation of Liability
Disclaimer of warranties (service is provided “as is”). Your access to and use of the platform provided by company are at your own risk. You understand and agree that the platform (including the ability to purchase services) company provides are strictly provided to you on an “as is” and “as available” basis. Without limiting the foregoing, company disclaims any warranties, express or implied, of merchantability, fitness for a particular purpose, or non-infringement of third party rights to the maximum extent permitted by applicable law by company and its providers. Company makes no representation, warranty, or guaranty as to the reliability, timeliness, quality, suitability, truth, availability, accuracy or completeness of any content made available on this platform. company does not represent or warrant that (a) the use of this platform will be secure, timely, uninterrupted, or error-free, (b) the services will meet your requirements or expectations, (c) any content, materials, data, or information obtained by you through company will be accurate or reliable, (d) the quality of any services, information, content, or other material purchased or obtained by you through company will meet your requirements or expectations, (e) errors or defects will be corrected, or (f) company or the server(s) that make our website available are free of viruses or other harmful components.
Limitation of liability and indemnification. In no event shall company’s aggregate liability exceed the lesser of the amounts actually paid by and/or due from you in the three (3) month period immediately preceding the event giving rise to such claim. In no event shall company or its providers be liable to anyone for any indirect, punitive, special, exemplary, incidental, consequential, or other damages of any type or kind (including loss of data, revenue, profits, use or other economic advantage) arising out of, or in any way connected with, company, including, but not limited to, the use, misuse or inability to use this website or for any content, materials, services, or other information obtained from or through company, or for any interruption, inaccuracy, error, or omission, regardless of cause in the content, even if company or its providers have been previously advised of the possibility of such damages. certain states and/or jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental, consequential, or certain other types of damages, so the exclusions set forth above may not apply to you.
You agree to defend, indemnify, and hold company and its providers harmless from all liabilities, claims, and expenses, including attorneys’ fees, that may arise from (a) your use, misuse or inability to use this platform or for any content, materials, services or other information obtained from or through the company and (b) your violation of these terms and conditions, and (c) your violation of applicable laws or regulations. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You agree not to settle any matter without the prior consent of company. Company will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
Internet delays. Use of this platform may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. company and its providers are not responsible for any delays, delivery failures, or other damage resulting from such problems.
Your goals. Company makes no promises or warranties with regard to your goals or any performance as a result of any of the platform. Results from the platform varies and the platform is not guaranteed to meet your expectations or goals.
Healthcare disclaimer. Company does not provide physicians or licensed health care providers as part of the platform. The platform is not intended as a substitute for advice, examination, or treatment from your physician or other healthcare professional. You should not use the platform for diagnosis or treatment of any health problem or as a substitute for medication or other treatment prescribed by your physician or health care provider. You should consult with a physician or healthcare professional before starting or discontinuing any diet, weight loss treatment, exercise or supplementation program, before taking or discontinuing any medication or nutritional supplement, or if you have or suspect you might have a health problem. You understand and agree that company does not provide health care related services and as such, company is not bound to comply with applicable local, state, and federal health care laws and regulations.
Force Majeure. In addition to any excuse provided by applicable law, Company and its Providers shall be excused from liability for non-delivery or delay in delivery of Services available through this Platform arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to: labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.
Links to Third Party Sites. This Platform may contain links to third party sites. These links are provided for convenience purposes and are not under the control of Company. If you choose to link to such third party websites, Company makes no warranties, either expressed or implied, concerning the content of such sites, including the operations, programming, and conduct of transactions over such sites. Company does not warrant that such sites or content are free from any claims of copyright or other infringement or that such sites or content are devoid of viruses. Company disclaims all liability of any kind whatsoever arising out of your use of, or inability to use, such third party websites, the use of your information by such third parties, and the security of information you provide to such third parties.
Informational Disclaimer. The content on the pages of the Platform may contain information (e.g. blog posts) related to different industries. The content is for general information only. Content may change, be updated at any point without any notice. None of the facts or opinions on the Platform are given with the intent to substitute advice from professionals, where applicable. It is possible that the information provided on the Platform or a linked website is inaccurate, may contain typographical errors, or may be out of date. You agree that Company shall not be liable for any such inaccuracies, typos, or any other errors on the Platform. Company is also under no obligation to update or correct any information.
International Use. Although this Platform may be accessible worldwide, those who choose to access this Platform from other locations do so on their own initiative and at their own risk. If you choose to access this Platform from outside the United States, you are responsible for compliance with local laws in your jurisdiction, including but not limited to, the taxation of Services purchased over the Internet. Any offer for any Service and/or information made in connection with this Website is void where prohibited.
4. Content and Copyright Ownership
You are granted a limited, non-sublicensable license to access and use this Platform and Site Materials for personal, informational, and shopping purposes only. Such license is subject to the Terms and Conditions and does not include: (a) any resale or commercial use of this Platform or Site Materials; (b) the collection and use of any Service listings, pictures, or descriptions; (c) the distribution, public performance, or public display of any Site Materials; (d) modifying or otherwise making any derivative uses of this Platform and the Site Materials, or any portion thereof; (e) use of any data mining, robots, or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of this Platform, the Site Materials, or any information contained therein, except as expressly permitted on this Platform; or (g) any use of this Platform or the Site Materials other than for its intended purpose. Any use of this Platform or Site Materials other than as specifically authorized herein, without the prior written permission of Company, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including, without limitation, copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms and Conditions shall be construed as conferring in any manner, whether by implication, estoppel, or otherwise, any title or ownership of, or exclusive use-rights to, any intellectual property or other right and any goodwill associated therewith.
Third Party Site Materials. Company may provide third party content on this Platform and links to web pages and content of third parties (collectively, “Third Party Site Materials”) as a service to those interested in this information. We do not control, endorse, or adopt any Third Party Site Materials and can make no guarantee as to its accuracy or completeness. You acknowledge and agree that Company is not responsible or liable in any manner for any Third Party Site Materials and undertakes no responsibility to update or review such Third Party Site Materials. You agree to use such Third Party Site Materials contained therein at your own risk.
Advertisements and Promotions; Third-Party Products and Services. Company may display advertisements and promotions from third parties on this Platform or may otherwise provide information about or links to third-party products or services. Your business dealings or correspondence with, or participation in promotions of, such third parties, and any terms, conditions, privacy policies, warranties, or representations associated with such dealings or promotions, are solely between you and such third party. Company is not responsible or liable for any loss or damage of any sort incurred as the result of such dealings or promotions or as the result of the presence of such non-Company advertisers or third party information on this Website.
Your Content. You own the rights to anything you post (Your “User Content”) to the Platform, including text and photographs. You do, however, grant Company an irrevocable, non-exclusive, worldwide, perpetual, royalty-free license to use, modify, display, transmit, distribute, publish, sublicense, copy, store, provision into and/or reproduce, and create derivative works from all User Content you provide to Company, in any media now known or hereafter devised, as part of the Platform or any of Company’s Services.
Furthermore, by transmitting any message, communication, information or data including photos, contact information, or text, and any other User Content, you grant Company and its affiliates a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any intellectual property content to collect, use, store, handle, reproduce, display, perform, and transmit such User Content for the purpose of providing the Platform and Services Company provides. You represent and warrant, and can demonstrate to Company’s full satisfaction upon request that you (a) own or otherwise control all rights to all User Content, or that the User Content is in the public domain, (b) have the permission to use the name and likeness of each identifiable individual person in such User Content and to use such individual’s identifying or personal information as contemplated by these Terms, and (c) are authorized to grant all of the aforementioned rights to the User Content to Company.
You agree that Company, in its sole discretion, has the authority to remove any User Content if in Company’s sole discretion, the User Content is inaccurate, vulgar, defamatory, or otherwise inappropriate. If you believe that User Content you find on the Platform is inappropriate or otherwise inaccurate, please let Company know at firstname.lastname@example.org.
DMCA Policy. Company respects the intellectual property rights of others and expects its users to do the same. Pursuant to this goal and the Digital Millennium Copyright Act (DMCA). 17 U.S.C. Section 512(c), a copyright owner may submit a takedown request with the listed DMCA Agent below. Infringers of Company’s copyright policies listed herein and in Company’s Terms may lead to the termination of said infringer’s account.
To submit a valid DMCA notification, please follow the instructions below:
- A physical or electronic signature of the copyright holder/owner or someone authorized to act on behalf of the owner who has been allegedly infringed;
- Identification of the copyrighted work or list of works in question which the owner claims was infringed, the infringing material that the copyright holder wants removed, and information sufficient for the service provider (i.e. Company) to locate the works in question (e.g. the URL of the page in question)
- Information reasonably sufficient to permit the service provider to contact the complaining party such as name, physical address, email address, phone number, and fax number;
- A statement that the complaining party, in good faith, believes that the content in question and the use of the material in the manner complained is not authorized by the copyright owner, its agent, or the law; and
A statement that the information in your notification is accurate and under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
This DMCA notification procedure is not to be abused. if you knowingly misrepresent that the material in question is infringing, you may be subject to civil penalties such as monetary damages and attorneys’ fees.
Send all notifications pursuant to this section to our DMCA Agent.
Loving Leaders LLC
481 47th Ave
San Francisco, CA 94121-1416
5. Your Use of the Platform
Examples of unauthorized activities on the Platform include:
- Impersonating on behalf of any person or entity or otherwise misrepresenting yourself;
- Stalking, intimidating, threatening, or harassing or causing discomfort to other users of the Platform;
- Forging any TCP/IP packet header or any part of the header information in any email;
- Attempting to probe, scan, or test the vulnerability of any Company system or network or breach any security or authentication measures;
- Circumventing or attempting to circumvent any filtering, copy protection mechanisms, security measures, or other features Company may adopt for the Platform, other users, or third parties;
- You may not deep-link to any portion of the Platform (including, without limitation, the purchase path for any Company Service) for any purpose without Company’s express written permission.
Your Use Of The Platform. The Services and Platform that Company offers is provided only for your own personal use. You are responsible for all or your activity in connection with such services. You shall not (and shall not permit any third party to) (a) take any action or (b) upload, download, post, submit otherwise distribute or facilitate distribution of any content on or through the Platform that: (i) infringes any patent, trademark, trade secret, right in confidential information, copyright, right of publicity or other right of any other person or entity; (ii) violates any law or contractual duty or that you know is false, misleading, untruthful or inaccurate; (iii) is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, obscene, vulgar, pornographic, offensive, profane, or otherwise inappropriate as determined solely by Company; (iv) constitutes unauthorized or unsolicited advertising, junk or bulk e-mail (“spamming”); (v) involves commercial activities and/or sales without Company’s prior written consent; (vi) contains software viruses or any other computer codes, files, or programs that are designed or intended to disrupt, damages, limit or interfere with the proper function of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any system, data, password or other information of Company or any third party; (vii) or impersonates any person or entity, including any employee or representative of Company. Additionally, you shall not: (a) take any action that imposes or may impose (as determined by Company in its sole discretion) an unreasonable or disproportionately large load on Company’s (or its third party providers’) infrastructure; (b) interfere or attempt to interfere with the proper working of the Platform and Services that Company provides or any activities conducted on the Platform; (c) bypass any measures Company may use to prevent or restrict access to the Platform (or other accounts, computer systems or networks connected to the Platform); or (d) run any form of auto-responder or “spam” on the Platform. You also agree that you will only use the Platform in accordance with these Terms and all applicable laws.
You Agree Not To Reverse Engineer. You agree not to violate, circumvent, reverse-engineer, decompile, disassemble, or otherwise tamper with any aspect of the Platform for any reason – or to attempt or assist another person to do so.
Federal, State, International Regulation Compliance. Company may be deemed a provider of “interactive computer services” as defined by the Communications Decency Act. 47 U.S.C. Section 230. Pursuant to this law, Company is not responsible for User Content (e.g. guest blog posts or comments on blogs). Therefore, Company’s liability for causes of action such as defamation, libel, product disparagement, and others arising out of User Content is limited. Company does not warrant the accuracy of such User Content and does not assume legal responsibility or liability for any User Content including responsibility or liability for investigating or verifying the accuracy of User Content.
You additionally agree to abide by all tax regulations, covenants, licenses, and restrictions applicable to your jurisdiction. With regard to European customers, you may be required to provide information to assist Company in collecting VAT or other indirect taxes, or evidence of your exemption from such taxes.
6. Submission of Ideas
Company makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature, or reliability of embedded content, third-party websites accessible via hyperlink, or websites linking to the Platform. Such sites are not under the control of Company and Company is not responsible for any embedded content or the content of any linked site or any link contained in a linked site, or any review, changes, or updates to such sites. Company and its users may provide these links as a convenience to you, but the inclusion of any link does not imply affiliation, endorsement, or adoption by Company of any site or any information contained therein. When you visit other sites via links or embedded content, you should understand that our terms and policies no longer govern and that the terms and policies of those third party sites will now apply. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from this Platform.
9. Privacy and Communication
All terms of this agreement which by their nature extend beyond their termination shall remain in effect until fulfilled and apply to respective successors and assigns.
11. Usage by Children and Minors
12. Applicable Law
13. Modification of Terms
14. Dispute Resolution
Applicability of Arbitration Agreement. All claims and disputes (excluding claims for injunctive or other equitable relief as set forth below) in connection with the Terms or the use of any Service provided by the Company that cannot be resolved informally or in small claims court shall be resolved by binding arbitration on an individual basis under the terms of this Arbitration Agreement. Unless otherwise agreed to, all arbitration proceedings shall be held in English. This Arbitration Agreement applies to you and the Company, and to any subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or goods provided under the Terms.
Notice Requirement and Informal Dispute Resolution. Before either party may seek arbitration, the party must first send to the other party a written Notice of Dispute (“Notice”) describing the nature and basis of the claim or dispute, and the requested relief. A Notice to the Company should be sent to: Legalzoom.com, Inc. 101 N. Brand Blvd. 11th Floor Glendale, CA 91203. After the Notice is received, you and the Company may attempt to resolve the claim or dispute informally. If you and the Company do not resolve the claim or dispute within thirty (30) days after the Notice is received, either party may begin an arbitration proceeding. The amount of any settlement offer made by any party may not be disclosed to the arbitrator until after the arbitrator has determined the amount of the award, if any, to which either party is entitled.
Arbitration Rules. Arbitration shall be initiated through the American Arbitration Association (“AAA”), an established alternative dispute resolution provider (“ADR Provider”) that offers arbitration as set forth in this section. If AAA is not available to arbitrate, the parties shall agree to select an alternative ADR Provider. The rules of the ADR Provider shall govern all aspects of the arbitration, including but not limited to the method of initiating and/or demanding arbitration, except to the extent such rules are in conflict with the Terms. The AAA Consumer Arbitration Rules (“Arbitration Rules”) governing the arbitration are available online at www.adr.org or by calling the AAA at 1-800-778-7879. The arbitration shall be conducted by a single, neutral arbitrator. Any claims or disputes where the total amount of the award sought is less than Ten Thousand U.S. Dollars (US $10,000.00) may be resolved through binding non-appearance-based arbitration, at the option of the party seeking relief. For claims or disputes where the total amount of the award sought is Ten Thousand U.S. Dollars (US $10,000.00) or more, the right to a hearing will be determined by the Arbitration Rules. Any hearing will be held in a location within 100 miles of the primary office of the Company, unless you reside outside of the United States, and unless the parties agree otherwise. If you reside outside of the U.S., the arbitrator shall give the parties reasonable notice of the date, time and place of any oral hearings. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. If the arbitrator grants you an award that is greater than the last settlement offer that the Company made to you prior to the initiation of arbitration, the Company will pay you the greater of the award or $2,500.00. Each party shall bear its own costs (including attorney’s fees) and disbursements arising out of the arbitration and shall pay an equal share of the fees and costs of the ADR Provider.
Additional Rules for Non-Appearance Based Arbitration. If non-appearance based arbitration is elected, the arbitration shall be conducted by telephone, online and/or based solely on written submissions; the specific manner shall be chosen by the party initiating the arbitration. The arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise agreed by the parties.
Time Limits. If you or the Company pursue arbitration, the arbitration action must be initiated and/or demanded within the statute of limitations (i.e., the legal deadline for filing a claim) and within any deadline imposed under the AAA Rules for the pertinent claim.
Authority of Arbitrator. If arbitration is initiated, the arbitrator will decide the rights and liabilities, if any, of you and the Company, and the dispute will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages, and to grant any non-monetary remedy or relief available to an individual under applicable law, the AAA Rules, and the Terms. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and the Company.
Waiver of Jury Trial. The parties hereby waive their constitutional and statutory rights to go to court and have a trial in front of a judge or a jury, instead electing that all claims and disputes shall be resolved by arbitration under this Arbitration Agreement. Arbitration procedures are typically more limited, more efficient and less costly than rules applicable in a court and are subject to very limited review by a court. In the event any litigation should arise between you and the Company in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, you and the company waive all rights to a jury trial, instead electing that the dispute be resolved by a judge.
Waiver of Class or Consolidated Actions. All claims and disputes within the scope of this arbitration agreement must be arbitrated or litigated on an individual basis and not on a class basis, and claims of more than one customer or user cannot be arbitrated or litigated jointly or consolidated with those of any other customer or user.
Confidentiality. All aspects of the arbitration proceeding, including but not limited to the award of the arbitrator and compliance therewith, shall be strictly confidential. The parties agree to maintain confidentiality unless otherwise required by law. This paragraph shall not prevent a party from submitting to a court of law any information necessary to enforce this Agreement, to enforce an arbitration award, or to seek injunctive or equitable relief.
Severability. If any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable by a court of competent jurisdiction, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Agreement shall continue in full force and effect.
Right to Waive. Any or all of the rights and limitations set forth in this Arbitration Agreement may be waived by the party against whom the claim is asserted. Such waiver shall not waive or affect any other portion of this Arbitration Agreement.
Survival of Agreement. This Arbitration Agreement will survive the termination of your relationship with Company.
Small Claims Court.Notwithstanding the foregoing, either you or the Company may bring an individual action in small claims court.
Emergency Equitable Relief. Notwithstanding the foregoing, either party may seek emergency equitable relief before a state or federal court in order to maintain the status quo pending arbitration. A request for interim measures shall not be deemed a waiver of any other rights or obligations under this Arbitration Agreement.
Claims Not Subject to Arbitration. Notwithstanding the foregoing, claims of defamation, violation of the Computer Fraud and Abuse Act, and infringement or misappropriation of the other party’s patent, copyright, trademark or trade secrets shall not be subject to this Arbitration Agreement.
Courts. In any circumstances where the foregoing Arbitration Agreement permits the parties to litigate in court, the parties hereby agree to submit to the personal jurisdiction of the courts located within Santa Clara County, California, for such purpose.
15. Electronic Communications
No joint venture, partnership, employment, or agency relationship exists between you and Company as a result of these Terms and Conditions. The failure of Company to enforce any right or provision in these Terms and Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Company in writing.
These Terms and Conditions, together with any applicable policies, comprise the entire agreement between you and Company and supersedes all prior or contemporaneous negotiations, discussions, or agreements, whether written or oral, between the parties regarding the subject matter contained herein.
17. Contacting Us
Under California Civil Code section 1789.3, customers who are California residents are entitled to the following specific consumer rights information:
Pricing Information: Current rates for our Services may be obtained by email to email@example.com
For any complaints, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 400 R Street, Sacramento, CA 95814.